Refund policy

 

At The Nutrihub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and share your data when you interact with our website, app, or store. By using our services, you agree to the terms outlined in this policy.

1. Information Sharing

We value your privacy and only share your personal information with trusted partners necessary to fulfill your orders. These partners include payment processors, order fulfillment services, and tracking providers. Rest assured, we take all necessary precautions to protect your personal data and maintain its confidentiality.

2. Information Collection and Use

When you make a purchase from The Nutrihub, we collect certain personal information to complete the transaction. This includes your name, address, phone number, email address, billing information, order history, and feedback. We also gather data about your interactions with our website, such as IP address, location, browser type, operating system, and navigation patterns.

We may use this information to communicate with you about your orders, new products, promotions, and other updates via email, SMS, WhatsApp or app notifications.

3. Consent

How Do We Obtain Your Consent?

By providing your personal information during the purchase process, you consent to our collection and use of your data for the specific purpose of completing your transaction. By registering on our website, you agree to receive marketing communications from The Nutrihub via email, SMS, WhatsApp, push notifications, and other channels.

How to Withdraw Your Consent

If you wish to withdraw your consent for receiving marketing communications, you can unsubscribe using the link provided in our emails or by contacting us at support@thenutrihub.com. Please note that transactional communications related to your orders cannot be unsubscribed from.

4. Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service. We are committed to transparency and will inform you if such disclosures are necessary.

5. Payment & Security

At The Nutrihub, we prioritize the security of your personal and payment information. We use industry-standard security measures to protect your data. For payment transactions, your information is encrypted and securely processed by our payment gateway providers. We do not store your payment information on our servers.

6. Third-Party Services

Our trusted third-party partners, such as payment processors and shipping companies, have access to your personal information only as needed to perform their services. Each partner has its own privacy policies, which we encourage you to review to understand how your information will be handled. If you engage in transactions involving these partners, your data may be subject to the laws of the jurisdiction in which the partner operates.

7. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. The inclusion of these links does not imply endorsement by The Nutrihub. Use these links at your own risk.

8. Information Security

To protect your personal information, we implement reasonable security measures and follow industry best practices. While we strive to safeguard your data, The Nutrihub is not liable for unauthorized access or use by third parties.

9. Age of Consent

By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you have provided consent for your minor dependents to use our site.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. If significant changes are made, we will notify you via email or on our website. Please review this policy regularly to stay informed about how we protect your information.

11. Contact Information

If you have any questions, need to access, correct, amend, or delete your personal information, or wish to register a complaint, please contact our Privacy Compliance Officer at support@thenutrihub.com.

Thank you for trusting The Nutrihub with your health and wellness needs. Your privacy and security are our top priorities.

Returns & Cancellations Refunds Policy

Cancellation Policy

Users can cancel items or orders that haven’t shipped from The Nutrihub or Seller’s warehouse by contacting The Nutrihub support team via Email at support@thenutrihub.com or WhatsApp on 7021642824 to place a cancellation request on your behalf.

The email or message should contain the following details: The Nutrihub Order ID, customer name, and phone number.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us verifying and approving the cancellation request. It may take 2-3 additional business days for the amount to reflect in your account.

There are no separate charges for cancelling an item or the complete order if the order is not shipped.

If the order is shipped, the cancellation request will not be accepted. However, the order can be returned under The Nutrihub return policy.

Return Policy

Returns are provided directly by the respective sellers under this policy, offering the option of exchange, replacement, and/or refund. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Some products fall under No Return categories, which will be mentioned on the product page.

The customer can initiate the return request within 7 days of product delivery.

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.